At Legends of Rock, we aim to provide a smooth and reliable shopping experience. This policy explains our shipping, return, exchange, and refund procedures for purchases made through our website.
Shipping & Delivery
We currently deliver orders to serviceable locations within India.
Orders are generally processed and dispatched within 2–5 business days after successful payment and order confirmation.
Once dispatched, the estimated delivery time may vary depending on the delivery location and courier service.
Delivery timelines may be affected by:
- Public holidays
- Weather conditions
- Courier delays
- Incorrect or incomplete delivery information
- Remote or non-serviceable locations
- Circumstances beyond our reasonable control
You will receive available order or shipping updates through the contact details provided during checkout.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on the order, delivery location, or applicable promotional conditions.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information at the time of placing an order.
Legends of Rock will not be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.
If an order is returned to us because of an incorrect address, failed delivery attempts, or the recipient being unavailable, additional shipping charges may apply for re-delivery.
Damaged or Incorrect Products
Please inspect your package when it is delivered.
If you receive a product that is damaged, defective, incorrect, or significantly different from the product ordered, please contact us as soon as possible.
For such requests, we may require:
- Order number
- Photographs or videos of the received product
- Photographs of the packaging
- A description of the issue
This information helps us verify the issue and determine the appropriate resolution.
Return & Exchange Eligibility
Products may be eligible for return or exchange if they meet the following conditions:
- The return request is submitted within 7 days of delivery.
- The product is unused and unworn.
- The product is in its original condition.
- Original tags, labels, packaging, and accessories are intact.
- The product has not been washed, altered, damaged, stained, or otherwise used.
Products that do not meet these conditions may not be accepted for return or exchange.
Non-Returnable Products
The following products may not be eligible for return or exchange:
- Products that have been worn or used
- Products that have been washed or altered
- Products without original tags or packaging
- Products damaged after delivery due to customer use
- Products returned after the applicable return period
- Products that are otherwise identified as non-returnable on the product or checkout page
Return Process
To request a return or exchange, please contact us through the contact details provided on our website with your order number and details of the product you wish to return.
Do not send products back without receiving return instructions from us.
Once the returned product is received, it will be inspected to determine whether it meets the applicable return conditions.
Exchange
If an exchange is approved, the replacement product will be subject to availability.
If the requested replacement product is unavailable, we may provide an alternative resolution, including a refund where applicable.
Exchange requests may be subject to applicable shipping or other charges depending on the reason for the exchange.
Refunds
If your return is approved for a refund, the refund will be processed after the returned product has been received and inspected.
Approved refunds will generally be issued to the original payment method used for the order.
The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.
Shipping charges, where applicable, may not be refundable unless the return is due to an error on our part, a damaged product, or another issue covered by our return policy.
Cancellation
Order cancellation may be possible only if the order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
Return Shipping
Where a return is requested because of a customer preference, such as a change of mind, size, or colour, return shipping charges may be borne by the customer.
Where the return is due to a damaged, defective, incorrect, or wrongly supplied product, Legends of Rock will review the issue and provide an appropriate resolution.
Refund Delays
If an approved refund has not been received within the expected processing period, please contact us with your order details.
We may need to verify the refund status with the relevant payment gateway or financial institution.
Policy Changes
Legends of Rock reserves the right to update this Shipping, Return & Refund Policy from time to time.
Any changes will be published on this page with the updated date.